BOTHER is a household goods delivery service that simplifies peoples lives. We help households across the country focus on what really matters by taking care of the boring stuff. Our model is better for the environment, better for the brands we work with and most importantly better for customers. We have lofty goals; we're aiming to be the largest digital-first grocery destination in Europe within 10 years. To get us there we re backed by someone of the World s pre-eminent investors (including our latest funding round led by Hoxton Ventures) and we re advised by a panel that includes founding partners of Deliveroo, Thread, Gym Shark and The Hut Group.
Our goal is to reimagine an entire industry to ultimately reflect the way consumers are increasingly living their lives. In this regard we have already been described as a 'first mover in an entirely new segment within Grocery ecommerce' by both senior grocery executives and one of the largest Investment Banks in the world. As a team we've learned our skills by working at some of the best relevant companies around: Amazon, Deliveroo, Tesco and their top-tier agencies.
We are aligned in our excitement to think in a completely new way about grocery shopping for the benefit of our customers, our communities and the environment. Our strategic ambitions extend not just to scale but also the breadth and depth of our product and our aim is to be as efficient as possible in solving a consumer problem that touches everyone's lives.
What s the job?
- Our first UX Researcher will be responsible for driving regular conversations with our customers, to ensure we build the right experiences that solve their problems and achieve their goals - ultimately leading Bother to become the service it has set its sights on.
- You will be able to walk in our customers shoes, understanding their shopping habits, preferences and intentions, and ultimately telling compelling stories about them. You will gather, assimilate and articulate customer insights and data to validate assumptions, prioritise pain points and support the Bother roadmap. This will vary from experimentation insights to long term vision development. No two days will be the same.
- You ll form an invincible team with product managers and designers. Working together to ensure that we have the right tools and processes in place to build up the feedback loops we need from our customers, as and when we need them.
- This is your domain to own and grow at Bother, as a senior researcher you will be responsible for shaping the research strategy, operating model and practice - how exciting is that !!
- You are relentless in getting to the heart of solving the problem, focusing dispassionately on outcomes and not solutions.
- You ve been observing, researching and talking to customers for 5+ years.
- You know the right UX methodology and technique for the problem you re addressing! You ve used all of them in the past and can quickly suggest the right approach based on the research goal.
- You are a passionate communicator and can clearly articulate your findings and recommendations to all stakeholders. You love to vocalise what you ve found, and can happily chat for hours about what you ve discovered - or concisely summarise relevant insights in bullet points.
- You are driven and want to help develop and shape a research practice and customer-centric culture across the company. You will bring new practices, principles and processes into the business.
- You are ambitious and working in a new company excites you, happy to juggle many balls / wear many hats to get there. You thrive in ambiguity and don t need to wait to be told what to do.
- Stock options
- MacBook
- Flexible-working
- Learning time
- And more...
- Hello Call with Head of Product
- Take home test
- Interview loop with the Product Team, Head of Marketing and a Tech Lead
- Offer