Triage and Helpline Worker

Galop
Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK s LGBT+ anti-abuse charity, is seeking a Triage and Helpline Worker.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run three national support helplines for LGBT+ victims and survivors of domestic abuse, so-called "conversion therapy", and hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed - meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.

You will work as part of our Helplines team, which operates our national helplines as well as handling the triage of people entering our service, and those of our partner organisations.

You will work to identify the needs of each person referred to our service, bring them into our advocacy or therapeutic services where appropriate, offer one-off advice and assistance, or referring elsewhere where the clients needs suggest this is the best route for them (a process known as "triage"). You will also work with the Helpline team to support our national helpline provision, supporting LGBT+ callers who have been subjected to violence and abuse, including domestic abuse, hate crime, sexual violence and so-called conversion therapies.

You will also triage people referred to the pan-London hate crime victim service known as CATCH. Your role will be to offer them a conversation to find out about their situation and either refer them to the relevant service or provide one-off support to them. The service is run in partnership with specialist organisations working with victims of hate crime, including specialists in hate crimes motivated by racism, anti-LGBT+ prejudice, antisemitism, anti-Muslim, or anti-disability prejudice. Each organisation provides support and advocacy for hate crime victims, including offering clients a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from authorities.

You will have expertise in delivering needs-led specialist support services. You will need to be solutions-focused and enjoy working collaboratively across a diverse and committed team. You ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You ll need to understand the impact of trauma and how that affects our team.

At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end, Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.

Location

Galop s offices are located in London. Hybrid working is available.

Hours

Full Time (35 hours per week)

Contract

Fixed term until 30 September 2023 (continuation after this point subject to additional funding)

Reports to

Head of Helplines and Volunteering

Salary

Galop uses the NJC scales. This post is on NJC scale points 15-20 (£27,732 - £30,225 per year including London Weighting).

Closing Date

Applications should be submitted by 10am on 14th Sept 2022

Interviews will be held from week beginning 26th Sept 2022