Who are we?
Thames Water is the UK s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you ll be doing
We re looking for a Service Reporting Analyst to support the Service Reporting Manager in the delivery of reporting and performance management needs for Thames Water within the Non-Household and NAV markets, by the production of management information reports and dashboards.
This role will be involved in coordinating Thames Water s response to external stakeholders on performance issues, liaising with internal stakeholders, taking ownership of improvement activities
- Production of externally required performance metrics. (e.g., Operational Performance Standards in accordance with the Market Codes.)
- Production of management information reports, non-household data requests, and facilitating of performance meetings as stated within the Performance Framework
- Working with internal stakeholders to help optimize Thames Waters's performance in the non-household market
- Analysis and validation of Market Operator Peer Comparison reports and escalation of any discrepancies
- Coordination of non-household performance pack production
What you should bring to the role
- Experience in turning data into insight for operational managers
- Experience using Excel and Power BI to generate insightful MI reports
- Comfortable in communicating to senior internal stakeholders as well as external parties such as market operators
- Competence working with data sets and associated software (i.e. Excel, Power BI, SQL, Azure, Power Automate, VBA)
- Advanced user of the office 365 suite (including SharePoint)
- Capability to learn and implement new digital tools
- Understanding of the Water market or experience in a similar environment
- Ability to challenge status quo in order to explore alternative/better solutions to drive efficiencies in current processes
- Capable of taking ownership of problems and effectively identifying solutions through a detailed eye
What s in it for you?
We re proud of the positive ways of working we ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we re moving to a hybrid approach with various options across working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you ll enjoy a fulfilling career and flexible working arrangements.
We re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can t consider any further applications, so please submit your application as soon as possible to avoid disappointment.