Senior IT Support Engineer
If you want to know about the requirements for this role, read on for all the relevant information.
We are looking for a 3rd line IT Support Engineer to join the team of this growing IT managed service provider (MSP). Based near Bristol Airport, Premieredge focuses on helping their loyal client base to benefit from the best IT solutions for their specific business requirements, as well as providing them with an IT helpdesk. With clients across a variety of industries including charities, leisure, professional services and more, no two days are the same for the friendly team.
Due to significant growth in the company, Premieredge is growing its support resource. The successful applicant will have a huge opportunity to grow and develop their role as the business expands, with training provided to support their progression. As part of this senior level role, they will liaise with clients and suppliers at all levels, as well as being the technical specialist in one or more areas (training provided as required).
The person
The successful applicant will be an experienced IT support technician who is keen to take the next step and grow their role and progress as part of this growing company. You will have a proven track record of offering superb customer service with the technical skills to back this up.
Great communication skills are key. You will spend much of your time liaising with clients and suppliers, as well as working alongside your colleagues in the Premieredge team. You will be great at managing your time and if you have experience of managing a team too that would be ideal.
You will have extensive IT support experience with relevant certification in addition to Microsoft certification. You will need to understand Virtual Environments, Group Policy, Active Directory (AD) and Networking. Experience with a PSA ticketing system is also essential - if it was Autotask that would be ideal.
The job
As a senior level 3 IT support technician, you will be dealing with customers and suppliers at all levels - helping to ensure they receive a superb experience working with Premieredge.
Key responsibilities:
- Managing the tech team to enable resolution of escalated client IT issues both remotely and onsite, with progress tracked via Autotask.
- Working with third party software and hardware suppliers to help ensure Premieredge is offering the best options to their clients in line with budgets.
- Installing new equipment onsite at client premises including helping with server upgrades and migrations.
- Special project management including system implementations.
- Influencing stakeholders to adopt new IT processes or consider new technologies to contribute to the growth of the company.
- Acting as or undertaking training to become a sector specialist in one or more areas (with built in financial reward).
Qualifications
Essential
- Certification, demonstrable experience in MS server administration, virtual environments (Hyper-V), AD, Group Policy, etc.
- IT support experience.
- Proven track record of offering great customer service.
- Experience with a PSA ticketing system.
- Microsoft certification.
Desirable
- Experience of Autotask.
- Qualifications in one or more of these areas - Servers, Microsoft 365, Networking, Database management.
- Experience of managing a team.
Benefits
- Hybrid working
- 25 days holiday
- Health plan
- Car parking
- Enhanced pension contributions
The Salary
£40,000 - £45,000
The Hours
8:30am - 5:30pm
The Location
Winford (near Bristol Airport)
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