WHAT YOU'LL DO
This role has dual responsibilities to support both he BCG's MDP leadership experience and the MDP evaluation processes. The MDP leadership experience has an explicit purpose to deepen our collective understanding and accelerate the development of world class leadership within BCG, with particular emphasis on supporting leaders earlier in their tenure or stepping for the first time into substantial leadership roles. This position will play a critical execution and support role for specific priorities for the leadership agenda (e.g., role tracking, workshop coordination, etc.). On the MDP evaluation side, PSG is a blend of finance and human resources functions that primarily serves and supports the BCG Partnership and individual MDPs. Relevant to this role, PSG runs the annual performance evaluation process which requires a significant preparation of support tools, materials and teams, where again, this position will play a critical role in execution and support. The specific responsibilities are expected to include:
- Supporting the annual Leader evaluation processes, including innovating / redesigning the processes by implementing new tools or models, preparing materials for critical leadership meetings, and tracking in updates in real time
- Tracking, monitoring and reporting key leadership roles, tenure, and experience, including portfolio metrics using database and project management tools
- Coordination across Leadership Initiative and L&D team to execute MDP-level leadership workshops, including communication, tracking, participant preparation, and material preparation.
- Support and preparation of annual leadership survey and results.
- Lead select cross-team analytical projects in the MDP evaluation space
YOU'RE GOOD AT
- Customer service orientation. You will touch a wide variety of stakeholders, including internal teams in and outside of core function, MDPs and other senior leaders at BCG.
- Rigorous attention to detail and accuracy. This responsibility is paramount to the evaluation preparation and processes; there is no room for errors with individual MDP performance metrics and other input.
- Project management across multiple initiatives and priorities. You will be involved in a number of projects and on-going operations across different stakeholders, requiring the ability to identify and focus on highest priority activities as well as being aware of the trade-offs.
- Process redesign and problem solving through use of new digital tools. You will be actively engaged in the continuous improvement of the annual evaluation processes. You will learn and apply state-of-the-art digital analytical and reporting tools (eg. Alteryx, Tableau, Salesforce Marketing Cloud), with a clear goal to streamline, automate and enhance our existing processes, incorporating both the business context and BCG best practices identified
- Strong communication and relationship building skills. It will be critical for you to clearly communicate, both verbally and written, to a senior leadership audience as well as with you peers across BCG. As part of your role, you will interact regularly with PA and functional BST leaders to explain our approaches and gather input. As part of Global Services, you will interact with, and rely on, repeated engagement across the BCG network. Building relationships with each interaction is critical.
- Eagerness to learn new concepts and tools, and willingness to proactively jump in to help others. As expected from all BCGers, we operate in a growing and fast-paced environment, and there is opportunity (and business needs) to contribute beyond specific assigned tasks. We expect many opportunities for you to team with other across the broader PSG and leadership teams.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- BA/BS degree (or equivalent) required
- BCG experience, preferred, or experience with another complex matrix structured professional services organization
- Excel skills, including pivot tables and lookup functions (or similar)
- Alteryx and/or Tableau skills, preferred but not required - assuming willingness to learn
- Experience and comfort working with senior leaders (equivalent to BCG MDPs and BST Directors), successfully across BCG's matrixed organization
- Takes a big picture approach and consider the ramifications of decisions on various constituencies
- Good judgment, strong interpersonal skills and a collaborative style
- Ability to perform effectively under pressure; consistent management of changing situations with tact, poise, and patience
- Excellent verbal and written communication skills
- Self-starting attitude, pro-active work management, organization and planning skills
- Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture.
YOU'LL WORK WITH
You will be part of the core evaluation team within PSG. Amy Glass (MDP) co-heads PSG along with Ben Holden, who together own global MDP compensation and evaluation. You will work directly for Meredith Herbert (Senior Manager), as well as Marie Solem (Senior Director). The extended evaluation team includes analysts and managers across evaluation process, as well as PSG operations and decision support.