One Point Adviser

Durham, County Durham Citizens Advice County Durham
Hours: 22 hours per week Location: Hybrid working with County Wide travel A great opportunity has arisen within our One Point Service to provide full in-depth advice to local clients via our telephone and face to face services who are referred to the service by Durham County Council One Point Centre staff. You will be conducting thorough, holistic explorations of the problem(s) to gain an accurate picture of the client's situation, which may include doing benefit calculations, giving full advice to support clients to resolve their issues. You may have to make referrals or signpost clients to other organisations, where appropriate, and you will need to write up case notes to Citizens Advice national standards. We're seeking to recruit an experienced generalist adviser, with a focus on delivering both telephone and face to face advice to clients with full in-depth advice and possibly ongoing casework to, many of whom face multiple issues and additional challenges and barriers. You will also attend meetings within One Point Centres to promote and encourage referrals from One Point Centre Staff and build strong working relationships. The successful candidate will: Be confident giving full and detailed advice by telephone and in person, helping clients who may have multiple or complex issues. Be an effective communicator both in person and on the telephone and be able to deal well with clients in crisis or difficult circumstances. Enjoy working independently and flexibly in a busy environment, in collaboration with colleagues but without constant supervision Please ensure you read the full job description and person specification before applying. Closing date for applications: September 29th, 2022 Proposed date for interview: w/c October 3rd, 2022 What we offer: There's lots! Including: a competitive salary, pension scheme, 25 days holiday, excellent training and development opportunities and much more! At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can't be identified. By providing these details we can monitor the diversity of applicants.