Local caseworker - National Road Victim Service - Dyfed Powys

Brake
Do you have an understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area? Can you demonstrate experience of delivering support in a people centred service? Are you empathetic and an excellent communicator? If so, we d love to hear from you. We re recruiting for a number of Local Caseworker roles to sit within our growing National Road Victim Service (NRVS) team. NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim. Local Caseworkers will provide case manage provision of immediate and early intervention care to victims of road death and serious and life changing injury. This particular role will be based in Dyfed-Powys and will be co-located within a Dyfed-Powys Police base. You will provide support to service users over the phone, through virtual meetings and written communications and face-to-face as required. The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered. The successful candidate will also be required to undergo police vetting due to the co-located nature of this role. Who you are You will have a background in providing support to a vulnerable client group through both face to face and virtual settings. You will have knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement and experience of using a case management approach to supporting people in traumatic situations. You understand the importance and application of risk management and safeguarding procedures and are familiar with the Criminal Justice system and Coroners Court. You will live within one of the regions listed above and will have access to your own transport to travel across the region as required. The successful candidate will be Welsh-speaking. Key tasks Reporting into a regional manager, you will be supporting service users who have suffered traumatic bereavement or serious and life changing injury by a road crash. You will be required to do so in a highly sensitive and empathetic manner, providing emotional support alongside complex practical information and advocacy requiring high level diplomacy skills. You will use a clinically and trauma informed casework methodology approach to support provision, using risk and needs assessments, with support plans working in partnership with both statutory and non-statutory support services. Key tasks will include: Enable service users to cope with immediate practical challenges that may otherwise feel "too much to bear," through a multi-agency approach to risk and needs planning. Support service users with their immediate wellbeing needs and address any safeguarding issues. Be informed and help service users discuss, in a safe environment, the emotional and physical symptoms that they are suffering; or are common to suffer and that they may suffer later. Develop a user-centred support plan, to help the service user cope with their emotional and physical symptoms. Develop and agree, with consent, a safe exit strategy via a continued pathway of further support that the service user accesses, if appropriate. Develop and maintain strong working relationships with other local specialist support services in the region both statutory and non-statutory. Participate additionally in team training, supervisory and development sessions, contributing to the professional development of yourself and the service through heuristic learnings. You bring: Desirable Experience of using a case management approach to supporting people in traumatic situations. An understanding of the importance of working within standardised protocols and procedures. Experience of risk management and safeguarding procedures in a one-to-one support setting. An understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area. Demonstratable experience of delivering support in a people centred service. An understanding of the Criminal Justice system and Coroners Court. Experience and knowledge of working with and supporting people through the criminal justice and coronial process. Experience of consulting with other professionals within an advocacy setting. Excellent interpersonal skills, alongside effective communication skills, both verbally and in written form. The ability to deal sensitively and accurately with complex and emotionally charged situations. The ability to demonstrate empathy and control of own emotions and well-being, whilst supporting people/families who are suffering the effects of traumatic bereavement or serious and life changing injury. Proficiency in all standard office IT systems including Word, Excel and PowerPoint. Flexibility to work within the needs of the service requirements. A team player; you are outcomes focussed and work with others to get there. Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement. A professional qualification or evidence of training in psychological trauma. Experience of working with those affected by road traffic collisions. Completion of safeguarding and/or risk management training. About the team and how we work You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity s impact, and a knowledgeable and engaged Board of Trustees. Our team works remotely and encourages use of sustainable transport. We are open to secondments and candidates wanting to work flexibly or part time. Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.