Salary 50,000 - 60,000 GBP per year
Requirements:
- Essential
Educated to degree level (BSc. In Computer Science or equivalent) or, alternatively, an exceptional candidate
Excellent communication skills in the English language (oral and written); ability to converse effectively with colleagues at all levels of the organisation
Detailed knowledge and proven work experience in Microsoft environments (On-Premise and in Azure Cloud)
Detailed knowledge and proven work experience with Windows Virtualisation technologies (Hyper-V, Azure)
Detailed knowledge and proven work experience in managing Windows Server, Windows Web Services (IIS) and Security.
Experience of automated provisioning of End User devices including laptops & mobile phones
Proven practical experience of Microsoft 365 services and their governance, Microsoft Teams, Hybrid Active Directory Solution, Intune etc.
Networking (CCNA or higher certification) and proven experience in managing firewalls, switches, Intrusion Detection/Prevention
Experience with IT Security aspects - Anti-virus, Security updates etc.
Familiarity with Virtualisation technologies
Experience with Asset management services for IT equipment
Excellent interpersonal skills including both written and verbal communication.
Ability to build relationships with all levels of the company and external stakeholders.
Effective time management including prioritising tasks.
Able to work independently and within a team.
Highly organised with great attention to detail.
Understands working within a defined quality process.
Excellent problem-solving skills.
Responsibilities:
- Essential Duties and Responsibilities:
Provide exceptional customer service in person and remotely (phone, email etc.)
Maintain the operations of the company s end user devices, and networking and communications platforms
Assure compliance with relevant standards and benchmarks for IT security and reliability
Manage user accounts and access levels
Proactively identify and flag potential risks and weaknesses of IT systems
Support IXICO users and others through the provision of agile and flexible IT infrastructure services
Participate actively in the IT Daily Stand-up meetings
Assist in Disaster Recovery and Business Continuity planning and testing
Provide logistical support for hybrid working by organising equipment shipments, returns of IT equipment, attend and carry out IT support duties at IXICO s Long Lane office on a regular basis sometimes at quite short notice.
Be on-site in the London office 3 days a week and 2 days remotely from home.
IT Induction and training of new starters/existing users.
Provide reasonable on-call support outside of core working hours to assure business-critical IT matters can be addressed in a timely manner.
Assist the Quality team with customer and prospect audits and the relevant departmental due diligence.
Support Disaster Recovery and Business Continuity planning, testing user equipment (office/remote).
Support the relevant IT Systems:
Infrastructure:
MS365/Teams/SharePoint, Hybrid Active Directory Solution, Exchange Online, Intune, Automation of App Deployments
Infrastructure networks (public WAN, private LAN, Wi-Fi)
Firewalls and switches
VPN tunnels
Monitoring
Printers & scanners configurations
Security:
Accounts - set-up, maintenance and shut-down
Groups - access controls for shared facilities
Firewall(s) - configuration and upgrades including controlled access to VPN
Intrusion detection and prevention systems
Vulnerability scanning, risk assessment and system patching/configuration
Anti-virus
Logging
Ability to identify/prevent malicious use of IT systems
Windows Identity Management
MFA
Conditional Access
Security Policies
Windows Web Server hardening/configuration
Network:
LAN, Wi-Fi and Internet access, Core/Advanced Switching aspects and management.
Automated provisioning of laptops and management of licensed software where appropriate.
Telephony:
Provision of Cloud Phone Solution accounts and mobile phone systems
Server systems:
Production systems (in house software, business and quality systems)
Provision & maintenance of Windows based virtual machines
R&D support (both for the development team and the science team)
Testing, verification and validation, UAT systems
Internally and externally hosted or cloud based
Technologies:
- MS Teams
- SharePoint
- Active Directory
- Microsoft Intune
- Firewall
- VPN
- Security
- Windows
- Network
- Microsoft 365
- Azure
- Linux
- Cisco
More:
Advanced analytics. Intelligent insights.IXICO plc (AIM: IXI), is a leading neuroimaging Contract Research Organization (CRO), delivering advanced Ai analytical insights in neuroscience to the global clinical trials market. Established in 2004, listed as a public company in 2013, IXICO has firmly established itself as a trusted partner to the global life sciences industry, supporting the development of new therapies for neurological conditions such as Alzheimer s, Parkinson s, Huntington s Disease and Multiple Sclerosis.
With our focus on neuroscience, our purpose is to advance human health by turning data into clinically valuable insights; helping our clients reduce clinical development risk and improve return on investment from their clinical development programmes. We achieve this by combining Ai machine learning imaging biomarker analysis, together with centralised neuroimaging CRO services to provide an integrated service covering every stage of clinical development through to post-marketing surveillance. We are committed to invest in continuously enhancing our validated and peer reviewed disease optimised machine learning Ai analytics services and our infrastructure and technology to support our ambitious growth strategy. Our people are empowered to enable us to achieve our company goals and their own personal development through the "4A" values at the heart of our culture: Aspiration, Ability, Agility and Accountability.
To help us deliver our medical image analysis solutions to large clinical trials we are hiring an experienced IT Systems Engineer/Senior Systems Administrator in a full-time capacity.
Purpose of the Role:
The IT Systems Engineer/Senior Systems Administrator is responsible for providing the expertise and skills required to support, maintain, and improve the company s internal infrastructure to ensure it s reliable, secure and continues to meet the company s needs. Working with external vendors and internal resources, the IT Systems Engineer/Senior Systems Administrator will ensure that IT systems and services meeting the company s quality standards.