If you offer experience of providing IT desktop support and are skilled in the use of Microsoft Software, Windows 10, Office 365, Active Directory, this position offers an exciting opportunity to play a key role providing a first-class support service to a world leading organisation.

About UK Hydrographic Office (UKHO)

The UK Hydrographic Office (UKHO) is an executive agency, sponsored by the Ministry of Defence. We work with a wide range of data partners to chart the world's oceans in order to develop and serve world leading software and data solutions to commercial shipping companies, navies and maritime organisations.

The role

As IT Service Desk Incident Coordinator, you will provide a focal point service for the reporting and resolution of technical IT system faults and queries, including a 'first-line fix' service for as many incidents and queries as is possible. This will include desktop support and first line support for our key internal products and services.

You will be responsible for;

This role provides cover on a shift basis; Monday to Friday 06:00 - 22:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 17:00.

This role has a requirement to be on site when on an early (6 am - 2 pm) or day shift (8am - 4pm). All other shifts can currently be worked remotely. This will be reviewed regularly and may require you to attend the office more frequently.

If you have experience of supporting an IT desktop environment as well as excellent customer service skills we would be delighted to hear from you.

In return

UKHO is a great place in which to explore your career potential. While our projects are career-defining, the work/ life balance that we can offer you is equally exceptional. From an award-winning office environment to a generous annual leave allowance of 34.5 days including public holidays, the opportunities open to you here are hard to beat.

The role will be contractually based at our office in Taunton. We have embraced hybrid working, recognising it is about what you bring to the role and deliver, not where you work from.

For a full job description, including the assessment criteria, please click the apply button to be taken to our website.

Closing date: 18/ 09/ 2022.

UKHO embraces diversity and promotes inclusion and equality of opportunity. We are a Disability Confident employer, which includes offering a guaranteed interview to candidates with disabilities, providing they meet the minimum selection criteria.

If you offer experience of providing IT desktop support and are skilled in the use of Microsoft Software, Windows 10, Office 365, Active Directory, this position offers an exciting opportunity to play a key role providing a first-class support service to a world leading organisation.

About UK Hydrographic Office (UKHO)

The UK Hydrographic Office (UKHO) is an executive agency, sponsored by the Ministry of Defence. We work with a wide range of data partners to chart the world's oceans in order to develop and serve world leading software and data solutions to commercial shipping companies, navies and maritime organisations.

The role

As IT Service Desk Incident Coordinator, you will provide a focal point service for the reporting and resolution of technical IT system faults and queries, including a 'first-line fix' service for as many incidents and queries as is possible. This will include desktop support and first line support for our key internal products and services.

You will be responsible for;

This role provides cover on a shift basis; Monday to Friday 06:00 - 22:00, Saturday 09:00 - 17:00 and Sunday 09:00 - 17:00.

This role has a requirement to be on site when on an early (6 am - 2 pm) or day shift (8am - 4pm). All other shifts can currently be worked remotely. This will be reviewed regularly and may require you to attend the office more frequently.

If you have experience of supporting an IT desktop environment as well as excellent customer service skills we would be delighted to hear from you.

In return

UKHO is a great place in which to explore your career potential. While our projects are career-defining, the work/ life balance that we can offer you is equally exceptional. From an award-winning office environment to a generous annual leave allowance of 34.5 days including public holidays, the opportunities open to you here are hard to beat.

The role will be contractually based at our office in Taunton. We have embraced hybrid working, recognising it is about what you bring to the role and deliver, not where you work from.

For a full job description, including the assessment criteria, please click the apply button to be taken to our website.

Closing date: 18/ 09/ 2022.

UKHO embraces diversity and promotes inclusion and equality of opportunity. We are a Disability Confident employer, which includes offering a guaranteed interview to candidates with disabilities, providing they meet the minimum selection criteria.