IT Infrastructure Team Leader Hybrid Up to £45,000 DOE Your new roleThis position will supervise a group of technical and subject-matter specialists who will answer directly to the Head of Digital Developments. You will be a self-assured leader with the capacity to inspire and motivate teams, as well as senior stakeholders, to uphold best practices and achieve high service standards and robust performance culture.Key responsibilities: Manage the team's performance by serving as a team leader and inspiring others. In charge of the team's training and development. Establish systems for the team's reporting, including task tracking, issue reporting, and job prioritisation. Tracking and reporting their work from abroad while taking the initiative or pitching in as needed. In charge of providing ongoing infrastructure support for all CGL sites, data centres, and cloud services (Azure, O365, etc.). Controlling system monitoring and alerting Create and maintain the function's supporting documentation, procedures, and work instructions. Create and put into practise coaching tactics to make sure the Team is effectively managed on a daily basis and is growing. Recognise the needs and characteristics of the staff members. Analyze any data to increase the team's effectiveness and efficiency, then suggest and put solutions into practise. Serve as the team's escalation point. Establish trusting working connections with colleagues and stakeholders in IT and the business to guarantee that teams are collaborating well to provide the best service and delivery.What you'll need to succeed Technical expertise across a range of infrastructure technologies Significant team management expertise Competence and capability to independently lead or manage big incidents Working knowledge of practical IT roles Understanding and expertise in project management ITIL Foundation certification or in-depth familiarity is preferred. Strong problem-solving abilities. High degree of internal motivation. Superb communication abilities Delivery and output-oriented Love of technology Preferred Cloud Computing Experience: Microsoft Teams, Azure, and O365 Security items Writing technical reports and documentation What you'll get in return
- 37.5 Hours per week
- 25 days annual leave
- Pension Scheme
- Flexible working
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