- Legal Solutions Support Consultant - Client Support / Legal / Conveyancing
- Experienced and Trainee level opportunities
- Training and on-going Development - Career Development opportunity
Our client a global leader in the provision of industry leading legal technology solutions is currently looking for Client Support Consultants.
Responsibilities:
- Accurately maintain comprehensive records for all queries and complaints handled by the Customer Services Team.
- Assisting with the production of informative data as required by the Account Management and Customer Service Manager
- Make recommendations where needed for process changes and training needs (individual & team) to ensure future service improvements
- Monitor and expedite orders for new clients as needed (utilising the Daily Case Status Reports)
- Generate and complete reports for existing clients
- Provide support and work closely with the Account Managers
Competencies:
- Account Management, Administration, Conveyancing or legal experience or Helpdesk or Customer Services
- Great team player, a passion and desire to make a difference
- Polite, articulate telephone manner
- Excellent communication skills Willingness to learn and constantly develop technical skills
- Flexible attitude around learning new software and implementing changes within the process
- Problem solving, analytical and diagnostic skills