Generalist Adviser and Universal Credit Help to Claim Adviser

Citizens Advice Wirral
UCHTC: £22,508, Full time Generalist Adviser: £21,026, Full time and Part time positions available Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people's lives. Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality. We currently have vacancies for general advisers and a Help to Claim adviser within our growing team. Each of these roles involves working with clients to assist them to overcome challenges in a way that empowers them. Whilst these roles are challenging, they are extremely rewarding, as they make a real difference to people's lives. We are looking for people with excellent communication skills who are passionate about helping people and will be able to engage with clients in a way that is professional, yet approachable. Can you show us how you could actively listen to an individual's needs to ensure they access the right support at the right time? If your values match those of our organisation, you will be supported to develop in your role by a programme of continuous learning and development. Working for Citizens Advice Wirral has a range of benefits including: A generous holiday allowance of 25 days (rising to 30 days), plus bank holidays (pro-rata) Flexible working including up to 5 additional days of flexi leave each year (pro-rata) Hybrid working incorporating both home and office-based days A contributory pension scheme (subject to a successful 3-month initial period) Employee Assistance Programme Citizens Advice Wirral recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds. We would particularly welcome applications from Black, Asian and Minority Ethnic candidates, as BAME people are currently under-represented in Citizens Advice Wirral's staff teams. Closing Date: Friday 16th September 2022, 12 noon Interview Date: Friday 23rd September 202