Role Introduction
Are you interested in starting a career within IT? We are looking for a Associate Technical Support Consultant to join our existing technical support team supporting over 12,000 users, both in our own hosted and customers on-premise IT environments.
What You Will Do- As a Associate Technical Support consultant, you will be responsible for handling incoming support cases and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
- Effective problem solving skills
- Well-developed oral and written communication skills, with a passion for customer satisfaction
- Well organised, with the ability to work proactively in a team in a busy environment
- Experience with using Microsoft
- A positive approach to training and self-development.
- Generous Annual Leave - 25 days, plus public holidays, with the possibility to buy additional days
- Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
- Life Insurance - 4x times annual salary
- Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
- 65% Internal Mobility - Committed to the development & growth of our people
- Advanced Perks At Work - Exclusive employee discounts & benefits portal
- Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year
- Pension Scheme - Up to 5% matched contribution
We are one the UK's largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We've grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
Find out more about the next steps once you've applied here - how-we-hire