Client Support Technician, Water Industry
£30,000 - £35,000 + Additional benefits
HQ in Southampton
Purpose
Part of the global Technical Support Team, you will investigate and resolve issues, and deliver training to members our clients around the world. You will also assist the global sales team with pre-sales support which will include answering technical questions.
Responsibilities
- Be a point of contact for all technical issues relating to pressure management and water network optimisation solutions for all clients
- Prepare and present training courses to clients.
- Diligently the support ticketing system to record and report on all activities and liaise regularly with colleagues in UK and globally.
- Provide technical support and guidance to the sales teams to assist them in their sales activities.
- Provide in-country support for clients on installation and commissioning of systems, when required.
- Carry out site-based troubleshooting, diagnosis and recommendations of system performance issues when required.
- Process hardware returns from clients using formal RMA process.
Desired/Essential Attributes
- Excellent verbal and written communication skills.
- Able to work both independently and as part of a team.
- Degree or similar qualification in a relevant engineering discipline.
- Experience of working in the fields of the water supply industry.
- Sound technical background and knowledge of working in water distribution network management, including zoning, PRVs and Pumps.
- Willingness and ability to travel independently to client sites as required, working flexible hours to suit.
- Independent, self-motivated and with the ability to use their own initiative and draw on assistance from within the company.
- Great problem solver and able to carry out diagnostic investigations.
Please apply to this advert or email (see below) or call