Application Support Analyst (SQL Server SaaS) Hybrid WFH . Tech for good company that provide a data centric SaaS platform used by thousands of schools across the UK is seeking an Application Support Analyst to join their team for a 6-month contract.
The company is scaling out and expect to see a sharp increase in support queries therefore, an Application Support Analyst is required to assist with the workload. You'll be handling 2nd line customer support queries which have been escalated from the 1st Line Support Team and will work closely with the Support Team Lead to identify and report incidents and manage known problems.
Following a remote interview process you can work from home most of the time, joining colleagues in the Leeds office one day a week.
Requirements:
- Previous experience within 2nd Line Support Analyst roles
- Good SQL Server skills
- Experience supporting a SaaS application previously
- Strong problem solving and analytical skills
- Excellent communication and collaboration skills
As an Application Support Analyst you will earn a competitive salary (to £35k) plus benefits.
Appy today or call to have a confidential discussion about this Support Analyst (SQL) role.